Ella Raffan
About Ella Raffan
Ella Raffan is a Customer Happiness Executive at Marshmallow, where she has worked since 2021. With a background in recruitment and customer support, she specializes in placing graduates from engineering, construction, and science backgrounds into relevant roles.
Work at Marshmallow
Ella Raffan has been employed at Marshmallow as a Customer Happiness Executive since 2021. In this role, she focuses on enhancing customer satisfaction and addressing client needs. Her experience in customer support and engagement contributes to her effectiveness in this position. Prior to her current role, she worked at Marshmallow as a Customer Support Executive for two months in 2021, where she gained foundational experience in customer service.
Previous Employment Experience
Ella Raffan has held various positions prior to her current role at Marshmallow. She worked at Graduate Recruitment Bureau (GRB) in multiple capacities, including as a Consultant and Client Solutions Executive in 2021. Additionally, she served as a Sales Support Coordinator at Lease Group for four months in 2021. Her earlier experience includes a role as a Lifeguard at Places for People from 2016 to 2017 and as a Product & Content Assistant at Golf Escapes Ltd from 2015 to 2019.
Education and Expertise
Ella Raffan studied at the University of Surrey, where she earned a Bachelor of Science (BSc) in Psychology from 2015 to 2019. Her academic background supports her expertise in understanding human behavior, which is beneficial in her customer-facing roles. She specializes in placing graduates from Engineering, Construction, and Science backgrounds into relevant roles, demonstrating her knowledge of these fields.
Specialization in Recruitment
Ella Raffan has a strong focus on recruitment, particularly in the Engineering and Consultancy sectors. While at Graduate Recruitment Bureau (GRB), she worked on the Engineering and Consultancy desk, where she developed a strong track record of sourcing candidates with robust engineering profiles for clients. Her experience in this area highlights her ability to connect graduates with suitable employment opportunities.
Background in Psychology
Ella Raffan's background includes an honorary position as an Assistant Psychologist at Sussex Partnership NHS Foundation Trust from 2017 to 2018. This role provided her with insights into psychological principles and practices, which she applies in her current customer-focused roles. Her educational and practical experiences contribute to her understanding of client needs and effective communication.