Grace Bullen
About Grace Bullen
Grace Bullen is a Complaint Handler at Marshmallow, where she has contributed to maintaining a 4.6-star Trustpilot score through effective complaint management. She has extensive experience in customer service, having previously worked at Hastings Direct and RBS.
Work at Marshmallow
Grace Bullen has been employed at Marshmallow as a Complaint Handler since 2021. In this role, she contributes to the company's customer service efforts and plays a key part in maintaining Marshmallow's 4.6-star Trustpilot score. Her responsibilities include effectively resolving customer complaints and enhancing customer satisfaction. Grace is part of a rapidly growing team that focuses on culture and product development, reflecting the company's commitment to innovation in the insurance industry.
Previous Experience in Customer Service
Before joining Marshmallow, Grace Bullen worked at Hastings Direct as a Complaints Handler from 2019 to 2021. Her role involved addressing customer complaints and ensuring a high level of service. Prior to that, she served as a Customer Service Representative at Hastings Direct from 2017 to 2019 and at RBS from 2015 to 2016. This extensive background in customer service has equipped her with the skills necessary for effective complaint resolution.
Education and Expertise
Grace Bullen studied at Leicester College, where she earned a BTEC Extended National Diploma in Health and Social Care from 2016 to 2018. She also attended Bosworth Academy, achieving 9 GCSEs with grades A* to C from 2012 to 2014. Her educational background has provided her with a strong foundation in understanding customer needs and the importance of effective communication in service roles.
Professional Development
Grace Bullen has been part of a team at Marshmallow that has expanded rapidly to over 100 members. This growth is indicative of the company's focus on culture and product development, which aims to disrupt the insurance industry through technology and innovation. Grace's involvement in this dynamic environment contributes to her professional development and expertise in the field.