Isabella Carrino
About Isabella Carrino
Isabella Carrino is a Customer Operations Specialist currently employed at Marshmallow, where she has worked since 2021. She has a diverse background in customer service and operations, with previous roles at AXA and Marshmallow, and has also held various positions during her studies at the University of Leeds.
Current Role at Marshmallow
Isabella Carrino currently serves as a Customer Operations Specialist at Marshmallow, a position she has held since 2021. In this role, she is responsible for managing customer operations and enhancing the overall customer experience. Her tenure at Marshmallow reflects her commitment to customer service and operational efficiency.
Previous Experience at Marshmallow
Isabella previously worked at Marshmallow as a Customer Operations Executive from 2020 to 2021. During her nine-month tenure in this role, she contributed to the company's customer service initiatives and supported operational processes, laying the groundwork for her current position.
Career Background
Isabella has a diverse work history in customer service and operations. She worked as a Customer Service Representative at AXA for four months in 2020. Earlier in 2019, she gained experience as Bar Staff at HAP Recruitment and as an Interviewer for the Times Student Survey. Additionally, she served as a Student Representative and Student Ambassador at the University of Leeds, where she engaged with fellow students and represented their interests.
Educational Background
Isabella holds a Bachelor of Arts degree in French and Italian (Hons) from the University of Leeds, which she completed from 2015 to 2019. She also studied Human Sciences at Università degli Studi di Padova for a year and achieved a B2 level in French Language at Alliance Francaise de Bordeaux in 2017. Her educational background supports her proficiency in languages and her understanding of human sciences.
Early Career Experience
Isabella's early career includes significant roles in retail and student engagement. She worked as a Cashier and Sales Assistant at Office Shoes for six years, where she developed her customer service skills. Additionally, she served as Communications Manager for Leeds RAG at Leeds University Union for nearly a year, enhancing her communication and organizational abilities.