Isabella Hormiga
About Isabella Hormiga
Isabella Hormiga serves as a Customer Happiness Executive at Marshmallow, where she supports the company's growth in the insurance sector. With a background in customer service roles at Anthropologie and Aesop, she contributes to enhancing customer satisfaction and has helped achieve a notable Trustpilot rating.
Work at Marshmallow
Isabella Hormiga serves as a Customer Happiness Executive at Marshmallow, a role she has held since 2021. In this position, she engages in operational duties that support the company's growth and innovation in the insurance sector. Her contributions align with Marshmallow's mission to disrupt traditional insurance models by offering tech-centric car insurance solutions. Isabella is part of a team that has achieved a 4.6-star rating on Trustpilot, reflecting the company's commitment to customer service excellence.
Previous Experience at Anthropologie
Isabella Hormiga has extensive experience in retail, having worked at Anthropologie in various capacities from 2015 to 2019. She began her career there as a Sales Associate for two years before advancing to Senior Sales Associate for ten months. Following this role, she served as a Manager and key holder for one year. Her tenure at Anthropologie provided her with valuable skills in customer service and team management.
Experience at Aesop
Isabella Hormiga worked at Aesop from 2019 to 2021, where she held two positions. Initially, she served as a Retail Sales Consultant for eight months, followed by her role as Customer Communications Coordinator for one year. These positions allowed her to develop her communication skills and enhance customer engagement strategies.
Education and Expertise
Isabella Hormiga studied at The British & Irish Modern Music Institute from 2014 to 2017, where she focused on Creative Musicianship and earned a Diploma of Higher Education. This educational background provided her with a foundation in creativity and communication, which she applies in her current role in customer service.