Jack Fitch
About Jack Fitch
Jack Fitch is a Customer Operations Specialist at Marshmallow, where he has worked since 2021. He has a diverse work history that includes roles at Asda, McDonald's, Travelodge, and Specsavers, along with a Bachelor's degree in History from Anglia Ruskin University.
Work at Marshmallow
Jack Fitch has been employed at Marshmallow as a Customer Operations Specialist since 2021. In this role, he focuses on enhancing customer experience and streamlining operations. Prior to this position, he served as a Customer Operations Executive at Marshmallow from 2020 to 2021, where he contributed to various customer service initiatives. His experience at Marshmallow highlights his commitment to improving customer interactions and operational efficiency.
Previous Employment Experience
Before joining Marshmallow, Jack Fitch held several roles in the retail and hospitality sectors. He worked at Asda as a Retail Assistant from 2016 to 2020 in Cambridge and Clacton-on-Sea, where he gained valuable customer service skills. He also worked at McDonald's as a Crew Member from 2013 to 2015 in Clacton-on-Sea. Additionally, he served as a Housekeeper at Travelodge Hotels Limited for seven months in 2016 in Cambridge. His role as an Optical Assistant at Specsavers from 2015 to 2016 further enriched his customer service experience.
Education and Expertise
Jack Fitch studied at Anglia Ruskin University, where he earned a Bachelor's degree in History from 2015 to 2018. Prior to that, he attended Clacton Coastal Academy Sixth Form, where he completed A Levels in History, Politics, and ICT from 2012 to 2014. His educational background provides him with a strong foundation in analytical thinking and communication skills, which are essential in his current role.