Jamie Hathaway
About Jamie Hathaway
Jamie Hathaway is a Customer Support Executive at Marshmallow, where they have worked since 2021. They have a diverse background in customer service and administrative roles, including positions at Waitrose & Partners and Cardiff University.
Current Role at Marshmallow
Jamie Hathaway serves as a Customer Support Executive at Marshmallow, a position held since 2021. In this role, Jamie is responsible for addressing customer inquiries and providing support to enhance customer satisfaction. The role requires effective communication and problem-solving skills to assist customers with their needs.
Previous Experience in Customer Support
Before joining Marshmallow, Jamie Hathaway worked in various customer support roles. Jamie was a Covid Support Officer for the London Borough of Hounslow in 2021, where responsibilities included assisting the community during the pandemic. Additionally, Jamie served as a Seasonal Sales Associate at Waitrose & Partners in 2019, providing customer service in Cardiff.
Educational Background
Jamie Hathaway studied at Cardiff University, obtaining a Bachelor of Arts (BA) from 2015 to 2018. Prior to this, Jamie completed A Levels at Latymer Upper School from 2012 to 2014. Jamie also attended Pasvik Folkehøgskole from 2020 to 2021, furthering education and personal development.
Volunteer and Community Involvement
Jamie Hathaway has a history of volunteer work, notably with CATHAYS & CENTRAL YOUTH AND COMMUNITY PROJECT, where Jamie volunteered for two years from 2018 to 2020. Additionally, Jamie was involved with Cardiff University Students' Union as an LGBT+ Association Committee Member and as a Welfare Executive Committee Member, contributing to student welfare and representation.
Diverse Work Experience
Throughout Jamie Hathaway's career, a variety of roles have been undertaken, including positions as a Finance Office Admin Assistant and UCAS Clearing Phone Agent at Cardiff University. Jamie also worked as a Server at Pettigrew Tea Rooms and as a Sales Assistant at BIANCA MARTON CHOCOLATES LTD, showcasing a diverse skill set in customer service and administrative support.