Jamie Maxwell
About Jamie Maxwell
Jamie Maxwell serves as the Senior Customer Operations Executive at Marshmallow, where he has worked since 2021. He has a background in customer operations and account management, with experience in integrating data and developing pricing algorithms to enhance digital insurance services.
Work at Marshmallow
Jamie Maxwell has held multiple roles at Marshmallow since joining in 2020. Initially, Jamie served as a Customer Operations Executive for nine months before transitioning to the role of Customer Operations Specialist for seven months. In 2021, Jamie was promoted to Senior Customer Operations Executive, where responsibilities include integrating global data into operations and utilizing machine learning and automation to enhance customer service. Jamie has contributed to the development of Marshmallow's proprietary pricing algorithm, aimed at making insurance more affordable and inclusive.
Education and Expertise
Jamie Maxwell studied at Oxford Brookes University from 2016 to 2019, earning a Bachelor of Arts in Politics and Sociology. In 2020, Jamie furthered education at General Assembly, completing a Software Engineering Immersive program over 11 months. This combination of studies provides a strong foundation in both social sciences and technical skills, which are applied in the customer operations role at Marshmallow.
Background
Jamie Maxwell's professional journey began with various internships and entry-level positions in London. Notable experiences include internships at Sarasin & Partners LLP, Close Brothers, and Integro Insurance Brokers in 2019 and 2014, respectively. Prior to joining Marshmallow, Jamie worked as a Junior Account Manager and Customer Support Coordinator at Let's Do This for six months in 2019. Jamie's diverse background includes roles in customer service, sales, and support, contributing to a well-rounded skill set.
Previous Work Experience
Before joining Marshmallow, Jamie Maxwell gained experience in various roles across different sectors. Notable positions include working as a Bar Staff at Bar Nation in 2017, a Classroom Assistant at KNIGHTSBRIDGE SCHOOL LIMITED in 2015, and a Scoreboard Carrier at The R&A in 2015. These roles provided foundational customer service and operational skills that have been beneficial in Jamie's subsequent positions.