Jessica Straughan
About Jessica Straughan
Jessica Straughan serves as the Fraud Lead at Marshmallow, where she has worked since 2019. She holds a Bachelor of Science in Forensic Investigation from Bournemouth University and has previous experience in customer service and photography.
Current Role at Marshmallow
Jessica Straughan serves as the Fraud Lead at Marshmallow, a position she has held since 2019. In this role, she is responsible for overseeing fraud prevention strategies and implementing measures to mitigate risks associated with fraudulent activities. Her expertise in fraud detection and analysis contributes to the company's efforts in maintaining secure operations and protecting customer interests.
Previous Experience at Harrods
Before joining Marshmallow, Jessica worked at Harrods as a Customer Service Representative from 2013 to 2015. During her two-year tenure, she developed strong customer service skills and gained experience in handling customer inquiries and resolving issues. This role provided her with a foundation in client relations and service excellence.
Educational Background in Forensic Investigation
Jessica studied Forensic Investigation at Bournemouth University from 2016 to 2019, where she earned a Bachelor of Science (BS) degree. This program equipped her with knowledge and skills relevant to crime scene analysis, evidence collection, and investigative techniques, which are applicable in her current role in fraud prevention.
A-Levels and Early Education
Jessica completed her A-Levels at Leweston School from 2010 to 2012. She studied Pre-U Cambridge subjects, achieving Merit 3 in History of Art, A* in Textile Design, and B in Fine Art. This educational background in the arts provided her with a diverse skill set and a creative approach to problem-solving.
Foundation Diploma in Art and Design
In addition to her A-Levels, Jessica pursued a Foundation Diploma in Art and Design at UCA Epsom from 2012 to 2013. This eight-month program allowed her to explore various artistic disciplines and develop a comprehensive understanding of design principles, which complements her analytical skills in her current profession.