Katie Williams
About Katie Williams
Katie Williams is a Customer Operations Specialist at Marshmallow, where she has worked since 2021. She holds a Master's degree in English Literature from the University of Surrey and has previous experience in customer operations and team leadership.
Work at Marshmallow
Katie Williams has been employed at Marshmallow since 2021, serving as a Customer Operations Specialist. In this role, she is responsible for managing customer interactions and ensuring a smooth operational process. Prior to her current position, she worked as a Customer Operations Executive at Marshmallow from 2020 to 2021, where she contributed to customer service initiatives and operational efficiency.
Education and Expertise
Katie Williams studied at the University of Surrey, where she earned a Master of Arts (MA) in English Literature (British and Commonwealth) from 2018 to 2019. She also completed her Bachelor's degree in the same field at the same university from 2015 to 2018. Her academic background provides her with strong communication and analytical skills, which are essential in her current role.
Background
Before joining Marshmallow, Katie Williams held several positions that contributed to her professional development. She worked as a Team Leader at Hall & Woodhouse Ltd from 2013 to 2019, where she gained leadership experience. Following that, she served as an Account Executive at The Leaflet Company from 2019 to 2020, focusing on client relations and account management.
Career Progression
Katie Williams has demonstrated a clear trajectory in her career, moving from roles focused on team leadership and account management to her current position in customer operations. Her experience at Hall & Woodhouse Ltd and The Leaflet Company provided her with valuable skills that she has applied in her roles at Marshmallow.