Shona Henry
About Shona Henry
Shona Henry is a Customer Happiness Executive at Marshmallow, where she contributes to the company's mission of transforming the insurance industry. She has a background in customer service and volunteer work, and holds a BA in Geography from the University of Leeds.
Work at Marshmallow
Shona Henry serves as a Customer Happiness Executive at Marshmallow, a role she has held since 2021. In this position, she contributes to the company's tech-centric approach to car insurance, which has garnered a 4.6-star rating on Trustpilot. Shona is part of a team that has expanded to over 100 employees, focusing on culture and product innovation. Her work aligns with Marshmallow's mission to disrupt the insurance industry by making it cheaper, faster, and fairer for customers.
Volunteer Experience at The Climate Coalition
Since 2021, Shona Henry has volunteered with The Climate Coalition in the London area. In this role, she engages in activities aimed at promoting sustainability and raising awareness about climate issues. Her involvement reflects her passion for creating a sustainable and green future, which aligns with her professional focus on technology and innovation.
Previous Employment History
Shona has a diverse work history that includes roles in customer service and hospitality. She worked as a Customer Assistant at Tesco for five months in 2020. Prior to that, she held bartending positions at FLAT IRON SQUARE LIMITED for six months in 2019 and at Bar Nation for two months in 2019. Additionally, she served as an Officer Cadet in the British Army from 2018 to 2020, gaining valuable leadership experience.
Education and Expertise
Shona Henry studied at the University of Leeds, where she earned a BA in Geography with a 2:1 classification from 2018 to 2021. Prior to that, she completed her A Levels in Geography, Economics, and History at Twyford Church of England Secondary School from 2016 to 2018. She also achieved GCSEs at St Johns School Cyprus from 2011 to 2016. Shona's educational background equips her with a strong understanding of geographical and economic principles.
Involvement in Youth Organizations
Shona participated in the Model United Nations in Nicosia, Cyprus, for five months in 2014-2015, which provided her with insights into international relations and diplomacy. Additionally, she was a Member of the UK Youth Parliament for two months in 2014, where she engaged in discussions on youth issues and representation. These experiences reflect her commitment to civic engagement and leadership from a young age.