Sophie Murgatroyd
About Sophie Murgatroyd
Sophie Murgatroyd is a Customer Operations Executive currently working at Marshmallow in London, England. She has a diverse background in customer service and marketing, having held various positions at companies such as Hollister Co., Arnold Clark, and Essity.
Current Role at Marshmallow
Sophie Murgatroyd serves as a Customer Operations Executive at Marshmallow, a role she has held since 2021. In this capacity, she is responsible for enhancing customer experiences and streamlining operational processes. Her work contributes to the overall efficiency and effectiveness of customer service initiatives within the organization. Based in London, England, she has gained valuable experience in customer operations during her tenure.
Previous Experience at Hollister Co.
Prior to her current position, Sophie worked at Hollister Co. as a Brand Representative from 2016 to 2017. During her time in Milton Keynes, United Kingdom, she engaged with customers to promote the brand and enhance customer satisfaction. This role provided her with foundational skills in customer interaction and brand representation.
Educational Background
Sophie Murgatroyd completed her secondary education at Bedford Girls School, where she achieved 10 GCSEs with grades A-C and A-Level grades of BBC in English Language, Psychology, and Business. Following this, she attended Nottingham Trent University from 2017 to 2020, where she studied Business Management and Marketing. Her academic background has equipped her with essential knowledge and skills relevant to her career.
Work Experience Overview
Sophie has held various roles that have contributed to her professional development. In 2018, she worked as a Customer Service Representative at Essity for two months in Dunstable. In 2019, she served as a Marketing Executive at Business Breaktime UK for three months in Milton Keynes. Additionally, she worked as a Click and Collect Product Genius at Arnold Clark for six months in 2021. These positions have provided her with diverse experiences in customer service, marketing, and operations.