Szandra Petrik
About Szandra Petrik
Szandra Petrik serves as a Customer Happiness Coach at Marshmallow, where she contributes to maintaining a 4.6 Trustpilot score through high-quality customer service. With a background in various roles at BT and Marshmallow, she focuses on enhancing customer experience and operational management in her hybrid position based in Budapest.
Current Role at Marshmallow
Szandra Petrik serves as a Customer Happiness Coach at Marshmallow, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and operational management. Szandra is responsible for liaising with third parties to improve the overall customer experience. Her contributions have played a significant role in maintaining a 4.6-star Trustpilot score for the company, reflecting the high-quality customer service provided.
Previous Experience at Marshmallow
Before her current position, Szandra held several roles at Marshmallow. She worked as a Customer Happiness Senior Executive from 2022 to 2023, where she contributed to customer service operations. Additionally, she served as the Interim Customer Happiness Team Lead for four months in 2023. Her experience in these roles has equipped her with valuable insights into customer service dynamics within the tech-centric car insurance sector.
Experience at BT
Szandra has extensive experience with BT, where she held multiple positions. She worked as a Team Leader for six months in 2022 and as a Team Coordinator for a total of 13 months across two separate periods in 2019 and 2021. Additionally, she served as a Part-Time Internal Trainer for one year and as an Audio Event Team Member for three years. Her varied roles at BT have contributed to her expertise in team management and customer service.
Educational Background
Szandra Petrik studied at Eötvös József Gimnázium, Szakképző Iskola és Kollégium in Tiszaújváros, where she completed her high school education from 2007 to 2013. She then pursued higher education at the University of Debrecen, earning a Bachelor's Degree in English and American Studies with a specialization in English-Hungarian Translation and a focus on British Literary Track from 2013 to 2016.
Customer Service Experience
Szandra has a diverse background in customer service roles beyond her time at Marshmallow and BT. She worked as a Customer Service Adviser at Avery Healthcare for two months in 2017 and as a Receptionist at QHotels for eight months in the same year. These experiences have contributed to her strong foundation in customer service and her ability to enhance customer interactions.