Thaissa Romagnoli
About Thaissa Romagnoli
Thaissa Romagnoli is an Operations Support Executive currently working at Marshmallow since 2023. She has a diverse background in customer support, operations, and communications, with previous roles at companies such as Agoda, bp, and Walt Disney World.
Current Role at Marshmallow
Thaissa Romagnoli serves as an Operations Support Executive at Marshmallow, a position she has held since 2023. In this role, she is responsible for supporting operational processes and enhancing efficiency within the organization. Her remote work setup allows her to contribute effectively to the team while managing various operational tasks.
Previous Experience at Walt Disney World
Thaissa Romagnoli participated in the Cultural Representative Program at Walt Disney World in 2016. This experience lasted for three months and took place in Orlando, Florida. During her time there, she engaged with diverse cultures and contributed to the guest experience at one of the world's most recognized entertainment destinations.
Career at Agoda
From 2018 to 2021, Thaissa worked as a Senior Customer Support Specialist at Agoda in Budapest, Hungary. In this hybrid role, she focused on providing high-quality customer service and support, addressing client inquiries, and resolving issues effectively over a three-year period.
Education and Specialization
Thaissa Romagnoli completed her Marketing Specialization at BSP - Business School São Paulo from 2018 to 2019. Prior to that, she earned a degree in Communication and Public Relations from Faculdade Cásper Líbero, where she studied from 2011 to 2014. Her educational background supports her professional roles in operations and customer service.
Work History Overview
Thaissa has a diverse work history that includes roles such as Credit Control Analyst at bp from 2021 to 2022, Operations Coordinator at Exxmartt Experiências Corporativas from 2016 to 2017, and Account Executive Jr. at Edelman from 2015 to 2016. She also gained early experience as a Communications Intern at Cargill from 2013 to 2014. This varied background has equipped her with a range of skills applicable to her current role.