Thomas Williams, Chartered Insurer, Acii
About Thomas Williams, Chartered Insurer, Acii
Thomas Williams is the Head of Claims at Marshmallow, where he has worked since 2021. He holds the Chartered Insurer designation and has extensive experience in the insurance industry, focusing on improving efficiency and customer service in motor claims.
Work at Marshmallow
Thomas Williams has served as the Head of Claims at Marshmallow since 2021. In this role, he oversees the motor claims department, focusing on reducing leakage, increasing efficiency, and enhancing customer service levels. His responsibilities include managing a team that handles various claims operations, such as First Notification of Loss (FNOL), Defendant and Claimant Credit Hire, Liability and Mitigation, Motor Engineering, and Customer Service. His leadership is integral to the department's performance and customer satisfaction.
Previous Experience at One Call Claims
Before joining Marshmallow, Thomas Williams worked at One Call Claims for five years, from 2016 to 2021, where he held the position of Head of Claims. His career at One Call Claims began in 2012, where he worked as a Credit Hire Handler and FNOL Handler. He advanced to the role of Credit Hire & FNOL Manager from 2013 to 2016, before becoming Head of Claims. His extensive experience at One Call Claims contributed to his expertise in the insurance sector.
Education and Expertise
Thomas Williams studied at Doncaster College, where he earned a BTEC National Diploma in Public Services from 2008 to 2010. He furthered his education in insurance at One Call Insurance, achieving a Diploma in Insurance (Dip CII) from 2014 to 2016 and a Certificate in Insurance (Cert CII) from 2013 to 2014. He also completed an Advanced Diploma (ACII) in Insurance at the Insurance Institute Manchester from 2017 to 2018. His educational background supports his professional qualifications, including the Chartered Insurer designation.
Early Career Background
Thomas Williams began his career in the service industry as a Waiting Person and Team Leader at Neilson Active Holidays in 2011. He then transitioned to the financial sector, working as a Specialist Motor Sales Consultant at the Royal Bank of Scotland from 2011 to 2012. His early experiences provided a foundation for his later roles in the insurance industry, where he developed skills in customer service and claims management.