Tom Martin
About Tom Martin
Tom Martin is a Customer Operations Executive at Marshmallow, where he has worked since 2021. He has a background in marketing, customer care, and community engagement, with a strong focus on brand strategy and user experience in the InsurTech industry.
Work at Marshmallow
Tom Martin has been serving as a Customer Operations Executive at Marshmallow since 2021. In this role, he utilizes his skills in brand strategy and user experience, particularly within the InsurTech industry. His responsibilities include managing customer interactions and ensuring a high level of service delivery. His self-starter attitude and ability to learn quickly contribute to the efficiency and effectiveness of the customer operations team.
Previous Experience in Customer Operations
Before joining Marshmallow, Tom worked at theUp.co (ChargedUp/ServedUp) as a Customer Care Associate from 2020 to 2021. His role involved addressing customer inquiries and providing support. Additionally, he held a position as a Customer Service Associate at Tendercare Nurseries Ltd from 2015 to 2017, where he developed his customer service skills. He also founded 808sxlift, further showcasing his entrepreneurial experience.
Education and Expertise
Tom Martin studied at the University of Nottingham, where he earned a Bachelor of Arts in Geography from 2016 to 2019. Prior to that, he attended Burnham Grammar School, achieving 11 x A/A* in his GCSEs and ABB in A-Levels, including Geography, Economics, and Biology. His academic background provides a strong foundation for his interests in the cultural economy and sustainable urban futures.
Background in Marketing and Communications
In 2020, Tom worked at The Collective Foundation in London as a Marketing and Communications professional for six months. This role allowed him to gain valuable experience in brand strategy and communication, which he later applied in his customer operations roles. His diverse background in various sectors has equipped him with a well-rounded skill set.
Early Career Experience
Tom's early career included a position as a Sales Associate at River Island for one month in 2014 and a brief stint as a Community Engagement Assistant at Peabody in 2015. These roles contributed to his understanding of customer engagement and service delivery, laying the groundwork for his future positions in customer operations.