James Whelan
About James Whelan
James Whelan is the Manager of Health Plans Member Operations at Martin's Point Health Care, where he oversees operations for the US Family Health Plan - TRICARE Prime and Generations Advantage - Medicare Advantage programs. With over a decade of experience in sales and health plan operations, he has held various roles in member engagement and management.
Current Role at Martin's Point Health Care
James Whelan currently serves as the Manager of Health Plans Member Operations at Martin's Point Health Care. He has held this position since 2020, overseeing operations for the US Family Health Plan - TRICARE Prime program and the Generations Advantage - Medicare Advantage program. His role involves managing member engagement and ensuring the efficient operation of health plan services.
Previous Experience at Martin's Point Health Care
Prior to his current role, James Whelan worked at Martin's Point Health Care in various capacities. He served as a Supervisor for Health Plan Enrollment and Billing from 2017 to 2020, and as a Member Engagement Specialist II - Sales from 2016 to 2017. His experiences in these roles contributed to his expertise in health plan operations and member engagement.
Sales Experience and Transition to Health Plan Operations
James Whelan has over a decade of experience in sales and member engagement. Before joining Martin's Point Health Care, he worked as a Sales Representative at Wheelworx in Dublin, Ireland, for one year, and as a Sales Manager at Life-Cycle Ltd from 2012 to 2015. His background in sales has informed his approach to health plan operations management.
Educational Background in Structural Engineering
James Whelan studied at the Dublin Institute of Technology, where he earned a Bachelor of Technology (BTech) in Structural Engineering from 2005 to 2008. This educational background provided him with a foundation in technical skills that he has applied throughout his career.