Sue Leary
About Sue Leary
Sue Leary - Chief Operating Officer
Sue Leary is the Chief Operating Officer known for her substantial experience in the healthcare and technology sectors. She has held several key roles that have driven operational excellence and innovation across multiple organizations. Based in the Boston area, she is recognized for her strategic leadership and hands-on approach in managing operations to ensure efficiency and client satisfaction.
Sue Leary's Education and Expertise
Sue Leary holds a Bachelor of Science in Business Administration from Emmanuel College in Boston. Her educational background has provided her with a strong foundation in business principles and management, which she has effectively applied throughout her career. Her expertise lies in customer operations, strategic planning, and the implementation of innovative service models.
Sue Leary's Career at Blue Cross Blue Shield of Massachusetts
Sue Leary worked at Blue Cross Blue Shield of Massachusetts for 18 years, where she contributed significantly to the organization. Notably, she was part of the team that created and introduced the award-winning concierge service model, enhancing customer service and satisfaction. Her long tenure at Blue Cross Blue Shield highlights her commitment and impact within the company.
Sue Leary's Role at Benefitfocus, Inc.
At Benefitfocus, Inc., Sue Leary served as the Chief Customer Officer. In this role, she was responsible for client growth, retention, and operational excellence. Her focus on improving customer experiences and ensuring high standards of service delivery helped the company maintain and grow its client base.
Sue Leary's Leadership at Teladoc Health
Sue Leary held the position of Senior Vice President of Global Operations at Teladoc Health. Her responsibilities included managing operational processes, developing effective staffing models, and ensuring the delivery of clinical programs. Her work at Teladoc Health emphasized her capability in handling complex operational challenges and implementing scalable solutions.