Joshua Mounce
About Joshua Mounce
Joshua Mounce is a Hardware Support Engineer with extensive experience in both Mac and PC platforms. He has worked at various positions in Apple and Best Buy, developing strong customer service and time management skills.
Current Role at Mashgin
Joshua Mounce currently serves as a Hardware Support Engineer at Mashgin, a position he has held since 2021. In this role, he utilizes his extensive experience in hardware support to assist customers and ensure optimal performance of the company's products. His responsibilities include troubleshooting hardware issues and providing technical support, drawing on his background in both Mac and PC platforms.
Previous Experience at Apple
Joshua Mounce has a significant history with Apple, where he held various positions from 2013 to 2020. He started as a Specialist and later transitioned to roles such as Genius, Genius Administrator, Pro, and Lead. His time at Apple allowed him to develop strong customer service skills and technical expertise, particularly in troubleshooting and supporting Apple products.
Experience at Best Buy
Before joining Apple, Joshua worked at Best Buy as an Apple Computer Sales Associate from 2011 to 2013. This role provided him with foundational knowledge in sales and customer interactions, enhancing his ability to communicate technical information effectively to customers.
Educational Background in Mechanical Engineering
Joshua Mounce studied Mechanical Engineering at Louisiana State University from 2012 to 2018. His education provided him with a solid understanding of engineering principles, which complements his technical skills in hardware support and troubleshooting.
Skills and Expertise
Joshua possesses extensive experience in both Mac and PC platforms, which enhances his ability to provide comprehensive hardware support. He is trained to deliver exceptional customer service and has developed excellent time management skills, allowing him to efficiently handle multiple tasks while maintaining attention to detail.