Khadijah Cooper
About Khadijah Cooper
Khadijah Cooper is a Remote Technical Support Specialist currently employed at Mashgin. With a background in customer service and IT roles across various organizations, she focuses on enhancing educational experiences through technology.
Current Role at Mashgin
Khadijah Cooper serves as a Remote Technical Support Specialist at Mashgin, a position she has held since 2024. In this role, she is responsible for providing technical assistance and support to users, ensuring that IT solutions are effectively implemented. Her focus is on enhancing user experience through efficient problem-solving and collaboration.
Previous Experience at Wawa, Inc.
Prior to her current role, Khadijah worked at Wawa, Inc. as a Customer Service Specialist from 2015 to 2018. During her three years in this position, she developed strong customer service skills while serving the community in Middletown, Delaware. This experience laid the foundation for her future roles in technical support and IT.
Experience at Convoy Inc
Khadijah held the position of Service Desk Specialist at Convoy Inc from 2021 to 2022 in Seattle, Washington. In this role, she provided technical support and assistance to users, contributing to the overall efficiency of the service desk operations. Her work involved troubleshooting and resolving IT issues, enhancing her technical expertise.
Role at Epiphany School
From 2022 to 2024, Khadijah worked as an IT Specialist at Epiphany School in Seattle, Washington. In this capacity, she aimed to enhance the learning and teaching experience through innovative IT solutions. She collaborated with team members and the school community to ensure that technology effectively supported educational goals.
Career at Public Health Management Corporation
Khadijah served as a Service Desk Analyst at Public Health Management Corporation from 2018 to 2021 in Philadelphia, Pennsylvania. Her responsibilities included providing technical support and resolving service desk inquiries. This role further developed her skills in IT support and customer service.