Kimberlyn (Madi) Martin
About Kimberlyn (Madi) Martin
Kimberlyn (Madi) Martin serves as the Head of Customer Success at Mashgin, where she has worked since 2024. She holds a Bachelor of Business Administration in Marketing from the University of Louisville and has a diverse background in customer success and account management across several companies.
Current Role at Mashgin
Kimberlyn (Madi) Martin serves as the Head of Customer Success at Mashgin, a position she has held since 2024. In this role, she is responsible for overseeing customer relations and ensuring client satisfaction. Her leadership focuses on enhancing the customer experience and driving success for clients using Mashgin's technology.
Previous Experience at Mashgin
Prior to her current role, Madi worked at Mashgin as a Customer Success Manager from 2023 to 2024. During her tenure, she contributed to client onboarding and support, helping to streamline processes and improve customer engagement with the company's products.
Career Background
Madi has a diverse background in customer success and account management. She worked at Triplebyte as a Customer Success Manager from 2022 to 2023, and at Family First Life as an Account Manager from 2020 to 2022. Her experience also includes a role as a Technical Recruiter at Insight Global from 2019 to 2020, and as a Sales Lead at Champs Sports from 2014 to 2019.
Education and Qualifications
Madi studied at the University of Louisville, where she earned a Bachelor of Business Administration (BBA) with a focus on Marketing. This educational background provides her with a solid foundation in business principles and marketing strategies, which she applies in her professional roles.