Elizabeth Leavy
About Elizabeth Leavy
Elizabeth Leavy serves as the Director of Customer Experience at MassMutual Ascend, where she has worked since 2023. She has held various roles in customer experience and business analysis across multiple organizations, including Great American Life Insurance Company and Paycor.
Current Role at MassMutual Ascend
Elizabeth Leavy serves as the Director of Customer Experience at MassMutual Ascend. She has held this position since 2023, contributing to the company's focus on enhancing customer interactions and satisfaction. Her experience in customer experience management is pivotal in shaping strategies that align with client needs in the Cincinnati Metropolitan Area.
Previous Experience at Great American Life Insurance Company
Elizabeth Leavy worked at Great American Life Insurance Company in various roles. She served as an Associate Business Research Manager for 9 months from 2021 to 2022 and later as a Business Analyst Supervisor for 9 months in 2022. These positions involved analyzing business operations and supporting research initiatives to improve organizational performance.
Professional Background in Sales and Marketing
Elizabeth Leavy has a diverse background in sales and marketing. She worked at Paycor as a National Sales Representative from 2013 to 2014 and later as a Major Market Client Solution Advisor from 2014 to 2015. Additionally, she held a position as a Marketing Intern at the University of Dayton Athletic Department from 2009 to 2012, where she gained valuable experience in marketing strategies.
Educational Qualifications
Elizabeth Leavy holds a Master of Business Administration (M.B.A.) with a focus on Business Intelligence from Xavier University. She also earned a Bachelor of Science in Business Administration, specializing in Marketing and Leadership, from the University of Dayton. Her educational background supports her expertise in business analysis and customer experience.
Career Development and Progression
Elizabeth Leavy's career reflects a steady progression through various roles in business analysis, marketing, and customer experience. She has held positions at organizations such as Great American Insurance Group and Xavier Leadership Center, where she served as Assistant Director from 2015 to 2018. This trajectory demonstrates her commitment to professional growth and development in her field.