Alexandra Palade
About Alexandra Palade
Alexandra Palade is a Monitoring Tools Administrator at MassMutual in Bucharest, Romania, with over a decade of experience in customer service and IT support roles.
Current Role at MassMutual
Alexandra Palade currently works as a Monitoring Tools Administrator at MassMutual in Bucharest, Romania. She began this role in November 2021. Her responsibilities likely include managing and overseeing the tools used for monitoring IT infrastructure and applications, ensuring systems are running efficiently, and addressing any issues that arise. With her extensive background in IT support and project management, she brings valuable expertise to this position.
Previous Experience at IBM
Alexandra Palade has a notable history with IBM in Bucharest, Romania, where she worked from 2015 to 2021. She started as an IT Support Specialist for six months, followed by a nine-month tenure as a Subject Matter Expert in 2016. From 2016 to 2021, she served as a Project Officer for five years. Her various roles at IBM illustrate her skills in IT support, expertise in specific subject matters, and project management.
Customer Service and Supervisory Roles at TR IT TEAM SRL
From 2010 to 2015, Alexandra Palade worked at TR IT TEAM SRL in Bucharest, Romania in multiple roles. She began as a Customer Service Representative, later becoming a Researcher Lead - Assistant Supervisor, and eventually a Supervisor of Customer Service. Her experience in these supervisory roles involved leading teams, overseeing customer service processes, and enhancing operational efficiency. This period marked significant growth in her leadership capabilities.
Early Career at CGS
Alexandra Palade's early career began at CGS (Computer Generated Solutions) in Bucharest, Romania, where she worked from 2008 to 2009. As a Customer Service Representative / Senior Agent, she honed her skills in customer support and communication. This initial experience laid the foundation for her subsequent roles in customer service and IT support, marking the start of a long career in the industry.
Experience in IT and Customer Service
With over a decade of experience in both customer service and IT support roles, Alexandra Palade has a comprehensive background in these fields. Her career includes positions at multiple organizations such as CGS, TR IT TEAM SRL, and IBM. Her varied roles have equipped her with a diverse skill set, including technical support, project management, supervision, and customer service. This extensive experience makes her well-suited for her current role as a Monitoring Tools Administrator.