Alyssa Coelho
About Alyssa Coelho
Alyssa Coelho is a Digital Customer Care Specialist at MassMutual in Springfield, Massachusetts, with a background in communication and management from Keene State College.
Current Role at MassMutual
Alyssa Coelho is currently working at MassMutual as a Digital Customer Care Specialist. She joined the organization in January 2021 and operates out of Springfield, Massachusetts, United States. In this role, she focuses on enhancing customer interactions through digital platforms, addressing client needs, and ensuring the efficient resolution of customer inquiries.
Previous Positions and Internships
Before her current position, Alyssa Coelho has held various roles. She worked as a Desktop Support Technician- IT Academy Intern at MassMutual, where she gained valuable IT experience. Additionally, she served as a Desktop Support Technician (Summer Temp) at MassMutual and as a Research Intern at Industrial Communications in Keene, New Hampshire in 2019. Early in her career, she also worked at Soccer City Sports Center as General Facility Support and held a part-time Office Administration Support role at Duke Insurance Brokers in Ludlow, MA from 2014 to 2016.
Educational Background and Expertise
Alyssa Coelho holds a Bachelor of Arts in Communication and Management from Keene State College, where she studied from 2016 to 2020. During her high school years, from 2012 to 2016, she attended Ludlow High School and achieved a Diploma while taking various honors classes. Her educational background complements her professional experience, particularly in the fields of communication and management.
Early Work Experience
Alyssa Coelho's early work experience includes roles that provided a foundation for her career growth. She served as General Facility Support at Soccer City Sports Center in Wilbraham, MA, where she worked for two months in 2016. Prior to that, she held a part-time position as Office Administration Support at Duke Insurance Brokers in Ludlow, MA, a role she maintained for two years from 2014 to 2016. These early positions equipped her with essential customer service and administrative skills.