Amie Smith
About Amie Smith
Amie Smith is the Senior Director of Business Readiness, Communications, and Portfolio Management at MassMutual, with a background in operational excellence and customer experience.
Senior Director at MassMutual
Amie Smith currently holds the position of Senior Director, Business Readiness, Communications, and Portfolio Management at MassMutual. In this role, she develops and implements a comprehensive business readiness and change management methodology and toolkit. She is responsible for managing a diverse portfolio of initiatives within the operations organization, including business-as-usual activities, audit mitigations, and cross-functional initiatives. Amie plays a crucial role in fostering a culture of transparency and collaboration across MassMutual's home office and its three affiliated channels.
Assistant Vice President at SS&C Technologies
Before joining MassMutual, Amie Smith worked at SS&C Technologies as the Assistant Vice President of Operational Excellence. Her tenure lasted nine months, from 2021 to 2022. In this role, she focused on enhancing operational processes and metrics to achieve high-performance outcomes and support business objectives. This position allowed her to contribute strategically to the organization's continuous improvement initiatives.
Director of Customer Experience at The Hartford
Amie Smith served as the Director of Customer Experience Process Organization at The Hartford from 2014 to 2021. Based in a remote capacity, she directed customer-focused process improvements and streamlined operations to enhance the overall customer experience. Her responsibilities included identifying process inefficiencies and implementing solutions that contributed to the company's customer satisfaction goals.
Leadership Roles in Customer Solutions at The Hartford
Amie Smith held several leadership positions at The Hartford before becoming the Director of Customer Experience. From 2012 to 2014, she served as the Service Operations Implementation Team Lead, overseeing project implementations and service operations improvements. Prior to that, she was the Customer Solutions Center Team Lead from 2004 to 2012, responsible for managing operations and leading her team in providing effective customer service solutions.
Strategic Planning and Communication at MassMutual
Amie's role at MassMutual involves leading strategic planning meetings, monthly business-as-usual review sessions, and monthly audit reviews to ensure alignment with business objectives. She works closely with senior leadership to create and deliver project-related materials designed to enhance communication and improve the employee experience. Her work plays an essential role in maintaining the organization's focus on its strategic goals and supporting a collaborative work environment.