Amy Ferrero
About Amy Ferrero
Amy Ferrero is the Head of Operations, Client Services at MassMutual in Springfield, Massachusetts. She has extensive experience in operations and strategy, with a background in financial services and a Masters in Business Administration from the University of Massachusetts Amherst.
Current Position at MassMutual
Amy Ferrero currently serves as the Head Of Operations, Client Services at MassMutual in the Springfield, Massachusetts Area. She is responsible for overseeing the operations and services provided to clients, implementing strategies that enhance client satisfaction, and streamlining various processes to improve overall efficiency.
Career at MassMutual
Amy Ferrero has held several significant positions at MassMutual over the years. From 2016 to 2018, she was the Head of Operations, Claims, where she focused on optimizing claims processing. Prior to that, she served as Vice President, New Business Strategy from 2009 to 2016, contributing to strategic planning and business development. In 2008, she briefly held the role of Vice President, STP Org Design and Readiness, focusing on organizational design and readiness.
Professional Experience at Merrill Lynch
Before joining MassMutual, Amy Ferrero worked at Merrill Lynch in various leadership roles. From 2005 to 2008, she was the Director, Americas Bank Group - Sales Development and Support. In 2005, she briefly held the role of Director, Fund Administration and Asset Transition Services at Financial Data Services. From 2001 to 2005, she served as Director and Chief Operations Officer, Merrill Lynch Insurance Group Services, and from 1992 to 2001, she was Vice President, Merrill Lynch Insurance Group.
Education
Amy Ferrero completed her Master's degree in Business Administration from the University of Massachusetts Amherst, where she studied from 1990 to 1993. Her educational background has provided her with a strong foundation in business principles and management practices.
Achievements
Amy Ferrero has a track record of implementing successful strategies and initiatives. She has implemented a comprehensive change management strategy that significantly improved client satisfaction scores at MassMutual. She led a team to streamline document management services, resulting in a 20% reduction in processing time. She also developed and launched a direct-to-consumer sales and service model, increasing new customer acquisition by 15%. Additionally, she is a Certified Six Sigma Black Belt, specializing in quality and process improvement.