Andrew Copland
About Andrew Copland
Andrew Copland is a Digital Customer Care Specialist at MassMutual with extensive experience in customer service and banking operations.
Title at MassMutual
Andrew Copland is currently employed as a Digital Customer Care Specialist at MassMutual. He has held this position since 2021, demonstrating his expertise in digital customer service solutions. Prior to this role, Andrew worked as a Customer Service Specialist at the same company from 2018 to 2021.
Previous Experience at MassMutual
Before becoming a Digital Customer Care Specialist, Andrew served as a Customer Service Specialist at MassMutual for three years. During this period, he was based in the Springfield, Massachusetts Area. His role likely involved handling customer inquiries and resolving issues, laying the groundwork for his current digital focus.
Experience at UniBank for Savings
Andrew Copland gained substantial experience at UniBank for Savings, where he worked in multiple teller positions. He began as a Float Teller in Upton for two months in 2017, followed by a Full Time Teller role for six months in Whitinsville. Subsequently, he became a Commercial Teller for seven months from 2017 to 2018. These roles reflect his proficiency in various banking operations.
Role at Alan Lazaros LLC
From 2015 to 2018, Andrew served as the Chief Marketing Officer at Alan Lazaros LLC in Worcester, Massachusetts. During his tenure, he likely developed his marketing and leadership skills, managing marketing strategies and campaigns for the company.
Educational Background
Andrew's educational journey began at Uxbridge High School. He then attended Nichols College from 2007 to 2009 before transferring to Worcester State University. At Worcester State, he studied Business Administration and Management, General, earning his Bachelor's Degree over the course of four years, from 2009 to 2013.
Customer Service Roles
Andrew has considerable experience in customer service, beginning with a five-year tenure at Shaw's Supermarkets from 2009 to 2014. He also worked briefly at Fallon Health as a Customer Service Representative in 2014. These roles provided him with a solid foundation in customer relations.