Angela Delude
About Angela Delude
Angela Delude is the Head Of Claims Strategy at MassMutual, with over 20 years of experience in various roles within the company.
Current Role at MassMutual
Angela Delude is currently serving as the Head Of Claims Strategy at MassMutual. In this capacity, she oversees and directs the strategic initiatives related to the company's claims operations. Her role involves developing and implementing claims strategies designed to enhance efficiency and customer satisfaction. She leverages her extensive experience in claims management to guide the team and ensure alignment with organizational goals.
Previous Roles at MassMutual
Angela Delude has held numerous significant positions at MassMutual over her 20-year tenure. Prior to her current role, she served as the Product Owner, Life Claims from 2018 to 2019, and as the Disability Claims, Senior Director from 2016 to 2017. She has also been a Continuous Improvement Consultant, focusing on process enhancements within the organization from 2014 to 2016, and the Senior Director for the Forms Center of Excellence and Documentation from 2011 to 2014. Additionally, she managed the Case Assignment and Document Management Services as a Director from 2009 to 2011.
Educational Background
Angela Delude holds a Bachelor of Business Administration (BBA) in Organizational Leadership from the University of Massachusetts Amherst. Her academic background in business administration and leadership has provided her with a solid foundation for her extensive career at MassMutual, where she has held various strategic and managerial roles.
Experience in Claims Management
Angela Delude's extensive experience in claims management is a cornerstone of her professional career. Her roles have included Senior Director positions in both Life Claims and Disability Claims, reflecting her deep expertise in these areas. Her strategic oversight and detailed understanding of claims processes have been instrumental in her current role as the Head Of Claims Strategy.
Project Management and Continuous Improvement
Throughout her career at MassMutual, Angela Delude has demonstrated a strong background in project management and continuous improvement. She served as a Continuous Improvement Consultant from 2014 to 2016, focusing on enhancing process efficiencies within the company. Additionally, her experience as a Business Analyst in Project Management from 2008 to 2009 highlights her capabilities in managing projects and driving operational improvements.