Angelica Banderas Bella
About Angelica Banderas Bella
Angelica Banderas Bella is an HR Field Service Analyst at MassMutual in Phoenix, Arizona, with previous experience at American Express and Cox Communications.
Company
Angelica Banderas Bella is currently employed at MassMutual as an HR Field Service Analyst. Previously, she worked at American Express as a Voice Response Analyst and at Cox Communications as a Tech/Sales Supervisor.
Title
Angelica Banderas Bella holds the title of HR Field Service Analyst at MassMutual. She has held various roles in her career, including Voice Response Analyst and Tech/Sales Supervisor.
Professional Background
Angelica's professional journey includes roles at MassMutual, American Express, and Cox Communications. At MassMutual, she serves as an HR Field Service Analyst. From 2014 to 2018, she was a Voice Response Analyst at American Express. Prior to that, she worked from 2012 to 2014 at Cox Communications as a Tech/Sales Supervisor.
Projects and Process Improvement
Angelica has demonstrated a strong aptitude for process improvement and project leadership. She developed Excel macros using Visual Basic for Applications (VBA) to automate manual procedures, enhancing productivity. She has led training and development projects, managed agency mergers, and created or revised standard operating procedures. Her role often includes implementing new processes.
HR Responsibilities and Expertise
In her HR roles, Angelica has been the point of contact for agencies, assisting with company policies, procedures, and guidelines. Her responsibilities include using Workday for onboarding, terminations, benefits enrollment, and payroll management. She also audits and approves agent licensing and business reassignment requests. Additionally, Angelica collaborates with cross-functional teams to identify and address pain points, supporting continuous improvement initiatives.