Anthony Gagnon
About Anthony Gagnon
Anthony Gagnon is an IT Contact Center Specialist at MassMutual with a background in computer science and extensive troubleshooting experience.
Current Role at MassMutual
Anthony Gagnon is currently an IT Contact Center Specialist at MassMutual, located in the Springfield, Massachusetts Metropolitan Area. In this position, he is responsible for addressing and resolving technical issues within the company's contact center, ensuring smooth operations and providing essential support to team members.
Previous Experience at Whalley Computer Associates
Before joining MassMutual, Anthony worked at Whalley Computer Associates, Inc as a Contact Center Specialist from 2019 to 2021. Based in Southwick, Massachusetts, he worked on a contract for MassMutual's enterprise technology contact center starting in September 2019. This experience helped him transition to a corporate environment, enhancing his skills in troubleshooting and technical support.
Role at Tech to Us
Anthony Gagnon accumulated valuable experience while working as a Support Technician at Tech to Us from 2017 to 2019. During these two years, he provided technical assistance to clients, honing his ability to troubleshoot and resolve issues in various home and business environments.
Early Career at The Computer Wiz
Anthony started his IT career at a friend's computer repair shop, The Computer Wiz, where he served as a Lead Technician from 2015 to 2017 in Palmer, Massachusetts. This role allowed him to build foundational skills in computer repair and technical support, setting the stage for his subsequent positions in the IT field.
Education in Computer Science
Anthony attended Holyoke Community College, where he studied Computer Science and obtained a certificate. This academic background provided him with a solid understanding of computer systems and technologies, which he has applied throughout his professional career.