Anthony Gomes, MBA
About Anthony Gomes, MBA
Anthony Gomes, MBA, is the Head of Customer Service Technology at MassMutual, with extensive experience in technology and portfolio management.
Current Position at MassMutual
Anthony Gomes currently holds the position of Head Of Customer Service Technology at MassMutual, based in the Springfield, Massachusetts Metropolitan Area. In this role, he focuses on leveraging technology to improve customer service operations. His work on-site includes overseeing the implementation of a new customer service technology platform, which has resulted in enhanced customer satisfaction and operational efficiency.
Previous Roles at MassMutual
Before his current role, Anthony Gomes served as Head Of Portfolio Management at MassMutual from 2017 to 2023. In this position, he managed a range of projects and investments. Prior to that, he was the Systems Director from 2014 to 2017, where he developed and executed strategic plans for technology infrastructure improvements. His expertise in both portfolio management and systems development has been integral to MassMutual's digital transformation initiatives.
Early Career at Big Y Foods
Anthony Gomes gained early leadership and management experience at Big Y Foods. He participated in the Executive Development Program in 2004 and later worked in Desktop and Server Support in 2005. These roles provided him with foundational skills in technology and operations within a corporate setting.
Educational Background
Anthony Gomes holds an MBA from Western New England University, which he earned between 2008 and 2010. He also has a B.S. in Computer and Systems Engineering from Rensselaer Polytechnic Institute, completed from 2003 to 2007. Additionally, he is a graduate of the Regional Leadership Forum at the Society of Information Managers, having completed the program in 2013.
Leadership in Technology
Throughout his career, Anthony Gomes has played a pivotal role in advancing technology within customer service operations. He has led the implementation of a new customer service technology platform at MassMutual, significantly increasing customer satisfaction and operational efficiency. His contributions to the digital transformation initiatives have focused on integrating advanced technologies into existing systems.