Ashley Richardson
About Ashley Richardson
Ashley Richardson is a Disability Claim Examiner at MassMutual in Phoenix, AZ, with a background in customer service and insurance. She holds a BBA from DeVry University and an Associate's degree from the University of Phoenix.
Current Position at MassMutual
Ashley Richardson is currently working at MassMutual as a Disability Claim Examiner in Phoenix, AZ, United States. In this role, she is responsible for evaluating disability claims, verifying medical information, and ensuring compliance with policies and regulations. Her work involves detailed assessments to determine the validity and extent of claims, contributing to the efficient handling of disability benefits.
Previous Roles at MassMutual
Before becoming a Disability Claim Examiner, Ashley held several positions at MassMutual. She worked as an Annuity Team Specialist from 2018 to 2020, where she specialized in managing annuity accounts and providing customer service. Prior to that, she was a Senior Customer Service Associate for six months in 2018, focusing on client interactions and problem resolution. From 2016 to 2018, she served as a Client Service Representative, handling client inquiries and maintaining client relationships.
Professional Experience in Insurance and Customer Service
Ashley has a diverse background in insurance and customer service. Before joining MassMutual, she worked at DriveTime as a Total Loss Insurance Specialist from 2014 to 2016, where she managed claims related to total loss incidents. From 2011 to 2014, she was employed at Hertz as a Gold Choice Customer Service representative at Phoenix Sky Harbor, providing premium customer service to clients.
Educational Background
Ashley studied at DeVry University, where she earned a Bachelor of Business Administration (BBA) with a focus on Human Resources Management and Services from 2019 to 2022. She also holds an Associate's degree in Business Administration, Management, and Operations from the University of Phoenix, which she completed from 2010 to 2012.
Contributions and Achievements
Ashley has received recognition for her exceptional performance in handling disability claims at MassMutual. She played a key role in streamlining the claims processing workflow, achieving a 20% reduction in processing time. Additionally, she actively participates in community outreach programs focused on disability awareness and support. She mentors new hires, providing guidance and training on best practices in claims examination, and developed a comprehensive training manual for new disability claim examiners.