Becky Morris (She/Her)
About Becky Morris (She/Her)
Becky Morris is a Digital Business Analyst at MassMutual with extensive experience in customer service and financial services, holding a BBA from Bay Path University.
Title
Becky Morris holds the title of Digital Business Analyst at MassMutual. She operates in the Springfield, Massachusetts area and is responsible for various digital business initiatives within the company.
Current Role at MassMutual
In her role as a Digital Business Analyst at MassMutual, Becky Morris develops and reviews Agile stories using Gherkin syntax. She analyzes third-party and product integration aspects of business requirements, collaborates with vendors to implement these requirements, and creates business requirements documents that facilitate platform evolution. Additionally, she designs test cases to monitor and support system enhancements and evaluates processes and KPIs to improve the overall customer experience.
Previous Experience at MassMutual
Prior to her current position, Becky held multiple roles at MassMutual. From 2017 to 2018, she served as an Account Manager in Pension Buyout Operations in Enfield, CT. Between 2011 and 2017, she worked as a Life Insurance Specialist in Springfield, Massachusetts. From 2009 to 2011, she was an Annuity Customer Service Representative at the same firm. These roles equipped her with a comprehensive understanding of financial services and customer service within the company.
Other Professional Experience
Becky’s earlier roles include working at Liberty Mutual Insurance as a Customer Service Representative from 2008 to 2009. Prior to this, she was a Corporate Trainer/Director of Career Development at Pride Convenience for a year, and before that, she managed a Brooks Pharmacy store from 1992 to 2007 across Massachusetts and Connecticut. These roles helped her build a strong foundation in customer service and corporate training.
Education and Qualifications
Becky Morris obtained a Bachelor of Business Administration (BBA) in Business Administration, Management, and Operations from Bay Path University between 2017 and 2019. She also studied at Dean College, where she earned an Associate's degree in Business Administration and Management, General. Her formal education has provided her with essential business management and operational skills.
Skills and Expertise
Becky Morris has developed extensive skills in communication, training, and customer service within the financial services industry. She is proficient in root cause problem solving and has a strong focus on enhancing customer experiences. Her expertise also spans across creating and managing business requirements documents, designing test cases, and leveraging Agile methodologies.