Bianca Popescu
About Bianca Popescu
Bianca Popescu is a Jr. CloudOps Engineer / Site Reliability Engineer at MassMutual in Bucureşti, România, with previous experience at Microsoft, Societe Generale, Huawei, and ARC Engineering Romania.
Current Role at MassMutual
Bianca Popescu currently holds the position of Jr. CloudOps Engineer / Site Reliability Engineer at MassMutual. She has been with the company since June 2021, contributing to the cloud operations and ensuring reliability and efficiency in their systems. Based in Bucureşti, România, Bianca's role involves managing cloud infrastructure, troubleshooting issues, and optimizing system performance to support the company's IT operations.
Previous Experience at Microsoft
Prior to her current role, Bianca worked at Microsoft as an AKS Support Escalation Engineer. During her 7-month tenure from 2020 to 2021, she was responsible for handling escalations related to Azure Kubernetes Service (AKS). This role included providing advanced technical support, addressing critical customer issues, and ensuring the stability and performance of AKS deployments.
Technical Support Role at Societe Generale
From 2019 to 2020, Bianca served as a Technical Support Engineer at Societe Generale European Business Services in Bucharest, Romania. Over the span of a year, she provided technical assistance, resolved user issues, and supported the IT infrastructure for the financial services company. Her role was pivotal in maintaining system uptime and supporting end-users effectively.
IT Support Experience at Huawei
Bianca was an IT Support Engineer at Huawei from 2018 to 2019, based in Bucureşti. In this role, she was responsible for troubleshooting IT issues, providing user support, and maintaining hardware and software systems. Her contributions supported the smooth operation of Huawei's internal IT infrastructure and user satisfaction.
Educational Background
Bianca Popescu has a strong academic foundation in engineering. She earned a Master's degree in Graphic and Industrial Design from the Faculty of Aerospace Engineering at Universitatea Politehnica Bucuresti, completing her studies from 2016 to 2018. Additionally, she holds a Bachelor's degree ('Licenta') in Electrical and Electronic Engineering from the Faculty of Electrical Engineering at Universitatea Politehnica Bucuresti, where she studied from 2012 to 2016.