Brian Berman
About Brian Berman
Brian Berman is the Head of Contact Center Platform, Customer Service Technology at MassMutual, with over 15 years of experience in software development, application architecture, and product management.
Current Role at MassMutual
Brian Berman is currently the Head Of Contact Center Platform, Customer Service Technology at MassMutual, based in Boston, Massachusetts. His role involves overseeing the technology and platforms that enhance customer service operations. This position is a hybrid role, combining remote and on-site work.
Previous Roles at MassMutual
Before his current role, Brian Berman served as AVP, Product Management at MassMutual from 2021 to 2023. Prior to that, he was Director of Product Management from 2019 to 2021. In these roles, he was responsible for leading product management teams and initiatives aimed at improving technology solutions for the company.
Experience at Payfactors
Brian Berman worked at Payfactors as Senior Director, Software Engineering from 2018 to 2019 and as Director, Software Engineering from 2017 to 2018. In these positions, he led software engineering teams in a hybrid work environment, advancing the company's technology and development efforts.
Tenure at HealthcareSource
Brian Berman held multiple roles at HealthcareSource, including Principal Software Engineer, Software Engineering Manager, and Director of Software Engineering from 2013 to 2017. His contributions centered on developing and managing software engineering projects and teams, significantly impacting the company's technical capabilities.
Educational Background
Brian Berman earned a Bachelor of Science degree in Computer Science from Wentworth Institute of Technology. This academic foundation has been pivotal in his career spanning over 15 years in software development, application architecture, and product management.