Brian Fontaine
About Brian Fontaine
MassMutual Help Desk Specialist
Brian Fontaine currently holds the position of Help Desk Specialist at MassMutual in Springfield. In this role, he is responsible for providing support and troubleshooting technical issues for company employees. His focus is on ensuring that the IT infrastructure remains stable and efficient, contributing to the overall productivity of the organization.
Professional Experience in IT Support
Brian Fontaine has a robust background in IT support, having held various roles over the years. Before his current position, he worked as a Help Desk Specialist at PRO Unlimited from 2017 to 2018, also in Springfield. He was a Desktop Support Analyst for Data Base Development Systems in Windsor Locks from 2016 to 2017. Earlier roles include being a Desktop Support Technician at TEKsystems from 2015 to 2016 and a Computer Technician at Staples in Enfield, CT from 2014 to 2015.
Educational Background in Computer Network Management
Brian Fontaine studied Computer Network Management at Branford Hall Career Institute-Windsor Campus, completing the program in 2013. This education provided him with foundational knowledge in managing and troubleshooting computer networks, which he now applies in his professional roles. His educational journey also includes time at Enrico Fermi, further establishing his strong grounding in IT.
Pursuit of Cisco Certifications
To further enhance his professional skills, Brian Fontaine is currently pursuing Cisco certifications. These certifications are highly regarded in the IT industry and will help him deepen his expertise in network management and support. This ongoing professional development shows his commitment to staying updated with industry standards and technological advancements.
Past Work and Internships in Different Roles
Brian Fontaine's career also includes diverse experiences beyond IT support. He worked as a Cashier at Dunkin Donuts for eight months in 2014 and was a Hotel Staff member at Quality Inn & Suites from 2010 to 2014. He also completed a one-month internship at Burns Computers in South Windsor, CT, in 2013, offering him practical exposure to hands-on IT work early in his career.