Brian Hourihan
About Brian Hourihan
Brian Hourihan is the Incident Management Team Lead at MassMutual in Springfield, Massachusetts, overseeing new integrations, automation opportunities, and customer base expansion.
Incident Management Team Lead at MassMutual
Brian Hourihan currently holds the position of Incident Management Team Lead at MassMutual in Springfield, Massachusetts. His role encompasses overseeing the organization's incident management processes and procedures. He is responsible for leading project initiatives focused on new integrations and automation opportunities within the team. Additionally, he acts as an escalation point for incident-related issues, providing crucial support to both the Incident Management Team and its customers.
Previous Roles at MassMutual
Brian Hourihan has held multiple positions at MassMutual over the years. From 2017 to 2020, he served as a Major Incident Manager, fostering efficient incident response strategies. Between 2015 and 2017, he worked as a Technology Ambassador, and from 2013 to 2015, he was a Change Agent Consultant. His initial role at MassMutual was as a GVUL/GUL Billing Consultant from 2011 to 2013, based in Enfield, Connecticut.
Experience at State Street
Before joining MassMutual, Brian Hourihan was employed at State Street in Quincy, Massachusetts. His roles included Account Manager from 2007 to 2009, Senior Fund Accountant from 2006 to 2007, and Portfolio Administrator from 2005 to 2006. These positions paved the way for his extensive experience in financial and account management.
Educational Background
Brian Hourihan attended the University of Massachusetts, Amherst, where he studied History and earned a Bachelor's Degree. He completed his studies over a period of four years, from 2001 to 2005. His educational foundation has contributed to his analytical skills and understanding of complex systems, benefiting his professional career in management and consultancy roles.
Role Responsibilities and Mentorship
In his role as Incident Management Team Lead at MassMutual, Brian Hourihan is responsible for a range of administrative and scheduling tasks for a 24/7 response team. His duties also include providing coaching and mentorship to his coworkers, ensuring that team members develop their skills and are well-prepared to handle incident management scenarios. Furthermore, he drives initiatives to expand the customer base for the Incident Management Product.