Brian Hughes, Flmi, Clu, Ch Fc
About Brian Hughes, Flmi, Clu, Ch Fc
Brian Hughes is the Head of Field Support and Fulfillment at MassMutual, based in the Tampa/St. Petersburg, Florida Area, with over three decades of experience in technology and support for financial services professionals.
Title
Brian Hughes is the Head of Field Support and Fulfillment at MassMutual. He operates in the Tampa/St. Petersburg, Florida Area.
Current Position at MassMutual
Brian Hughes currently leads the Field Support and Fulfillment team at MassMutual. His role focuses on providing service, support, and fulfillment to field consumers of technology within the organization. He collaborates closely with Chief Information Officers (CIOs) to deliver effective solutions to the field force, striving for continuous improvement and fostering a world-class customer service mindset.
Previous Role at MetLife
Prior to his current role, Brian Hughes worked at MetLife as the Director of Firm Hardware & Infrastructure from 1989 to 2016. He spent 27 years in this role, based in the Tampa/St. Petersburg, Florida Area, where he honed his expertise in managing technology and infrastructure for financial services professionals.
Education and Professional Designations
Brian Hughes studied at The American College of Financial Services, where he earned the Chartered Life Underwriter (CLU) designation between 1990 and 1994. He also holds the Fellow, Life Management Institute (FLMI) designation, signifying his expertise in the insurance and financial services industry. Additionally, he has achieved the Chartered Financial Consultant (ChFC) designation, demonstrating his advanced financial planning knowledge.
Expertise in Financial Services Technology
With over three decades of experience, Brian Hughes is specialized in technology and support for financial services professionals. His extensive tenure in the industry highlights his capability in driving technological solutions, improving support frameworks, and maintaining a customer-centric approach within high-touch organizations. His leadership is integral in ensuring efficient field support and fulfilling technology needs at MassMutual.