Candace Key
About Candace Key
Candace Key is a Call Center Representative at MassMutual in Springfield, Massachusetts, with a diverse background in public safety management and customer service.
Current Role at MassMutual
Candace Key currently works as a Call Center Representative at MassMutual in Springfield, Massachusetts Area. In her role, she engages with customers, addressing their inquiries and providing support. Her duties likely involve handling a variety of customer service issues, requiring strong communication and problem-solving skills. Her experience across different roles in the service industry adds to her ability to effectively meet customer needs.
Previous Work Experience
Candace Key has a diverse work history that spans multiple roles and industries. She served as a Receptionist at WWLP in Chicopee, MA, for four months in 2017. From 2013 to 2015, she was a Public Safety Manager at MassMutual Center, following her tenure as Assistant Public Safety Manager from 2009 to 2013. Before these roles, Candace worked as a Customer Service Representative at WGBY for 14 years, from 1995 to 2009. Her extensive experience in customer-facing and management positions showcases her versatility and dedication.
Education and Training
Candace Key attended Springfield Technical Community College, where she studied Computer Science and earned an Associate's degree from 1984 to 1986. This education provided her with foundational knowledge in computer science, which she has leveraged in her various professional roles. Her academic background complements her practical experience, enabling her to tackle technical issues and enhance her problem-solving capabilities.
Employee Enhancement Committees
Candace Key actively participates in employee enhancement committees, where she helps coordinate volunteer opportunities and holiday parties. Her involvement in these initiatives demonstrates her commitment to cultivating a positive work environment and fostering community engagement among her colleagues. This role likely involves planning events, organizing activities, and collaborating with team members to ensure successful outcomes.
Personal Philosophy
Candace Key believes in the philosophy that every day is a new start to a new journey. This outlook likely influences her work ethic and approach to professional and personal challenges. By embracing each day as an opportunity for renewal and growth, she maintains a positive attitude and remains open to new experiences and learning opportunities.