Carla Williams
About Carla Williams
Carla Williams is a Scrum Master/IT Project Manager at MassMutual in Springfield, Massachusetts, with a diverse background in IT project management, marketing, and customer service.
Current Role at MassMutual
Carla Williams serves as a Scrum Master and IT Project Manager at MassMutual in Springfield, Massachusetts. Her responsibilities encompass leading Agile teams, facilitating Scrum ceremonies, and managing IT projects to enhance organizational efficiency. Williams leverages her extensive experience in IT project management to oversee project timelines, resources, and stakeholder communications, ensuring successful project delivery.
Professional Journey in IT and Project Management
Williams began her tenure at MassMutual as an IT Project Specialist from 2016 to 2018 before transitioning to her current role. She has a strong background in IT project management and Agile methodologies. Prior to MassMutual, she worked at Pearson as a Recruiter and Associate Program Manager from 2014 to 2016, and as a Project Coordinator from 2011 to 2014, where she honed her skills in project coordination and program management.
Early Career and Marketing Experience
Before transitioning into IT and project management, Williams accumulated diverse experience in marketing and public relations. She worked as an Account Executive at EMcomm from 2008 to 2009 and as the Public Relations Director and Marketing Coordinator for The EVVY Awards from 2007 to 2010. Additionally, she interned in Latin/International Marketing and Public Relations at EMI Music/Capitol Records in Hollywood, CA in 2010, broadening her expertise in international marketing and public relations.
Educational Background and Certifications
Carla Williams holds a Master of Business Administration (MBA) from Bay Path University, which she completed in 2020. She earned her Bachelor of Science degree from Emerson College in 2011. Williams is also a Certified Scrum Master, underscoring her qualifications and commitment to excellence in Agile project management and IT.
Customer Service and Long-Term Commitment
Williams has a solid foundation in customer service, having worked as a Call Center Customer Service Representative at Innovation First Notice in 2010. Additionally, she held a long-term position with Global Spectrum (now Spectra by Comcast Spectacor) as a Box Office Representative from 2011 to 2017. These roles contributed to her well-rounded skill set and her ability to handle diverse responsibilities across different sectors.