Caroline Boyd
About Caroline Boyd
Caroline Boyd is the Head of Strategy, Planning, and Customer Loyalty at MassMutual Financial Group, with extensive experience in financial services and non-profit sectors.
Company
Caroline Boyd is currently working at MassMutual Financial Group in Springfield, Massachusetts, United States. She holds the dual roles of Head of Strategy, Planning and Customer Loyalty, as well as Head of Customer Strategy and Measurement.
Title
Caroline Boyd serves as the Head of Strategy, Planning and Customer Loyalty at MassMutual Financial Group. She also holds the role of Head of Customer Strategy and Measurement within the organization.
Professional Experience
Caroline Boyd has extensive experience in both financial services and non-profit sectors. She worked as the Managing Director and COO, Institutional Business at TIAA from 2012 to 2016. Prior to that, she was the Managing Director and Chief Operations Officer Institutional Client Services at TIAA-CREF from 2011 to 2012. She also held leadership positions at the Animal Rescue League of NH, Fidelity Investments, EY, and other organizations.
Educational Background
Caroline Boyd has a diverse educational background. She completed her Doctor of Philosophy in Organizational Leadership at Northcentral University from 2013 to 2020. She earned her Master of Business Administration in Marketing from University of Phoenix between 2003 and 2006. Additionally, she holds a Bachelor of Arts in Psychology from the College of William & Mary, a degree she earned between 1979 and 1983.
International Experience
Caroline Boyd's career includes international experience. She worked in London as a Senior Manager at EY from 1990 to 1995. Her role at EY adds a global dimension to her extensive professional expertise.