Cheryl Chavis
About Cheryl Chavis
Cheryl Chavis is a Content Manager and Senior Technical Writer at MassMutual in Springfield, Massachusetts, with a background in technical writing and web content creation.
Company
Cheryl Chavis currently works at MassMutual in Springfield, Massachusetts, where she holds the position of Content Manager/Senior Technical Writer. MassMutual is known for providing a range of insurance and financial products.
Title
Chavis serves as Content Manager/Senior Technical Writer at MassMutual. Her role involves leading the creation and management of a significant body of technical and content-based documentation, specifically over 500 documents for the Field Technology Experience Team and various business partners.
Education and Expertise
Chavis studied Information Technology at the University of Phoenix, where she earned a Bachelor of Science degree. Her expertise spans technical writing, content management, and IT, supported by extensive hands-on experience in the field.
Background
Chavis has a diverse professional background. She has worked at MassMutual in various capacities, including Technical Writer and Content Manager/Technical Writer, since 2008. Her prior roles include a contract position at Union Bank of California as a Web Content Writer and a tenure at the United States Air Force as a Morse Systems Operator / Administrative Specialist.
Current Role and Responsibilities
In her current role, Chavis leads the content creation for the Field Technology Experience Team at MassMutual, managing over 500 documents. She serves as the Content Lead on projects related to field technology, providing documentation analysis and collaborating with project managers to establish content delivery timelines. She is also responsible for developing and maintaining company Intranet technology content, including for teams such as Enterprise Cyber Security, O365, and Okta.