Claudia Rachele
About Claudia Rachele
Claudia Rachele is the Systems Test QA Manager at MassMutual Financial Group, with a background in business analysis and office management from CMG Associates.
Title and Current Role
Claudia Rachele is the Systems Test QA Manager at MassMutual Financial Group. In this role, she oversees the quality assurance activities for multiple projects, ensuring robust and efficient QA processes. She coordinates resource demands, manages defect triage, and interfaces with external vendors such as Cognizant, EBIX, and GCC to ensure successful QA delivery.
Previous Experience at CMG Associates
Prior to her current role, Claudia worked at CMG Associates in Wilbraham, MA for two decades, serving as a Business Analyst and Office Manager from 2000 to 2020. During this period, she developed a strong foundation in business analysis and office management, which has contributed to her comprehensive understanding of organizational operations and project management.
Education and Academic Background
Claudia Rachele holds a Bachelor's Degree from Stonehill College, where she studied Biochemistry and English. Her academic background has provided her with a strong analytical foundation, which she applies to her work in systems testing and quality assurance.
Proficiency in QA Methodologies and Tools
Claudia possesses extensive experience in both Agile and Waterfall methodologies, enabling her to adapt to various project management frameworks. She regularly utilizes industry-standard QA tools such as JIRA and HP QC for daily QA activities. Additionally, she effectively uses MS Word and Excel for test planning deliverables, and leverages data to identify opportunities for continuous QA process improvements.
Technical Expertise
Claudia Rachele is knowledgeable about Wind Operating Systems, from version 98 through the current OS 10, and has experience with iOS for both Wind and Apple. This broad technical expertise allows her to manage QA activities across different platforms and ensure compatibility and performance.