Crystal Jones
About Crystal Jones
Crystal Jones is the Director of Workplace Solutions at Massmutual Financial Group, with extensive experience in retirement services and a strong background in employee engagement and leadership.
Title and Current Role
Crystal Jones is currently the Director of Workplace Solutions at Massmutual Financial Group, based in Springfield, Massachusetts. In her role, she leads a team of Retirement Consultants and focuses on employee engagement and developing unconventional solutions to enhance workplace dynamics.
Previous Professional Experience
Crystal Jones has a diverse professional background in the financial services industry. She served as a Transition Consultant for Retirement Services at Massmutual Financial Group from 2008 to 2013. Prior to that, she worked as a Retirement Plan Manager at Voya Financial in New York from 2006 to 2008. Additionally, she was a Customer Service Associate and Account Manager for Retirement Services at Massmutual from 2004 to 2006.
Education and Academic Qualifications
Crystal Jones holds a Master of Business Administration (MBA) from Bay Path University, where she studied from 2009 to 2012. She also holds a Bachelor of Science in Business Administration and Management from Western New England University, where she studied from 2004 to 2008.
Skills and Expertise
Crystal is known for her expertise in performance management, coaching, and staff career development. She has substantial experience in interviewing, hiring, terminations, and employee relations. Additionally, she is skilled in compensation management and emotionally intelligent leadership, emphasizing the importance of relationship cultivation and change management.
Team Leadership and Employee Engagement
Since 2013, Crystal Jones has been leading a team of Retirement Consultants at Massmutual Financial Group. She specializes in creating innovative solutions to address employee engagement issues, focusing on improving team performance by leveraging her skills in performance management and coaching.