Danielle Trombly
About Danielle Trombly
Danielle Trombly is a Director at Massmutual Financial Group in Springfield, Massachusetts, with extensive experience in business operations and customer service.
Current Position at MassMutual Financial Group
Danielle Trombly is currently serving as a Director at MassMutual Financial Group in Springfield, Massachusetts. In her role, she manages a team that operates on two different platforms and market segments. She provides ongoing coaching and mentoring to team members on both individual and team levels, ensuring that the team adapts to continuous change while keeping customer satisfaction as a top priority.
Previous Roles at MassMutual Financial Group
Danielle Trombly has been with MassMutual Financial Group for a considerable period, progressing through various roles. She served as a Business Operations Consultant from 2015 to 2016. Prior to that, she worked as an Account Manager from 2012 to 2015 and started her career at MassMutual as a Customer Service Representative from 2010 to 2012. In each of these roles, she aimed at enhancing customer experience and operational efficiency.
Educational Background
Danielle Trombly holds a Master of Business Administration degree from the University of Hartford, where she studied Business Administration, Management, Marketing, and Business Admin from 2012 to 2016. Additionally, she earned a Bachelor of Science degree in Marketing from Central Connecticut State University, which she attended from 2005 to 2010.
Team Management and Leadership
In her current capacity as a Director, Danielle Trombly effectively leads her team through ongoing changes while ensuring that customers are always the highest priority. She interacts with internal partners to maintain effective working relationships, resolves customer escalations, and identifies root causes. Danielle ensures her team meets or exceeds high standards of service using real-time customer experience tools, as well as maintaining corporate performance and regulatory compliance standards.