David Birittieri
About David Birittieri
David Birittieri is the Head of Policyholder Services: Life Post Issue and Payment Services at MassMutual in Springfield, Massachusetts, with extensive experience in IT customer service and operations management.
Current Role at MassMutual
David Birittieri currently serves as the Head of Policyholder Services: Life Post Issue and Payment Services at MassMutual in Springfield, Massachusetts. In this role, he is responsible for overseeing the service and support provided to policyholders after the issuance of life insurance policies and managing payment services. His leadership focuses on ensuring client satisfaction through effective service delivery and support.
Previous Roles at MassMutual
David Birittieri held several key positions at MassMutual prior to his current role. From 2015 to 2017, he served as AVP - Head of IT Customer Service, where he led the IT customer service initiatives. Before that, from 2013 to 2015, he was the Director of IT Customer Service, Customer Engagement, and Command Center, focusing on enhancing customer interactions and managing the command center for streamlined operations.
Experience at Travelers
David Birittieri has significant experience from his tenure at Travelers. From 2012 to 2013, he was the Director of Billing Customer Support Services in Hartford, Connecticut. Previously, from 2010 to 2012, he held the position of Director of Operations MI & Analytics, where he managed operational metrics and analytics to improve business outcomes.
Career at Gartner
David Birittieri worked at Gartner in various roles. From 2007 to 2010, he handled World Wide Service Operations. Prior to that, from 2004 to 2007, he was the Director of North America Client Services - Inquiry Center. In these roles, he managed client services and support operations, contributing to Gartner's global service delivery strategy.
Early Career at MCI Telecommunications Corporation
David Birittieri spent 15 years at MCI Telecommunications Corporation from 1989 to 2004. He held the position of Senior Manager in the Order Entry-Implementation Support Center. Here, he managed a wide range of customer service and support functions, building a foundation for his client-centric approach in subsequent roles.
Educational Background
David Birittieri holds a Bachelor of Business Administration (BBA) from Pace University. His education has equipped him with the foundational knowledge and skills necessary for his extensive career in customer service and operations management across multiple industries.
Expertise and Specializations
David Birittieri is recognized for his specialization in managing service delivery and support organizations with a focus on customer-centric and client satisfaction. He has a proven track record of transforming underperforming departments into top-producing, world-class organizations. His areas of expertise include business process reengineering, organizational design and development, and continuous quality improvement programs.