David Greenspan
About David Greenspan
David Greenspan is a Digital Product Management professional specializing in Transactions & Experience at MassMutual in NYC, with over a decade of experience in financial services and insurance sectors.
Current Role at MassMutual
David Greenspan is currently serving as Digital Product Management | Transactions & Experience at MassMutual in New York City. Here, he focuses on enhancing customer experiences and managing various digital transaction initiatives. His role capitalizes on his extensive background in digital product management and customer experience enhancement, particularly within the financial services sector.
Previous Role at Mastercard
From 2018 to 2019, David Greenspan worked as the Director, Product Management | Tokenization Strategy at Mastercard in New York City for 11 months. In this role, he was responsible for developing and implementing tokenization strategies, a critical component in secure transactions and digital payments. His experience here contributed to his knowledge in secure digital payment solutions.
Experience at Citi
David Greenspan spent three years at Citi from 2015 to 2018 as Journey Owner & People Leader | Digital Customer Experience (CX) | Onboarding. Located in New York City, he concentrated on improving the digital customer onboarding process, ensuring a seamless and efficient start to customer journeys with the bank. His experience in digital customer experience and onboarding processes was significantly developed during this period.
Background at American Express
David Greenspan held multiple senior management roles at American Express from 2011 to 2015. His positions included Senior Manager | International Digital Products in London and New York City, Senior Manager | Digital | Small Merchant, and Manager | Digital Global Market Development. Over these years, David worked on a range of digital product strategies, enhancing the company's offerings for small merchants and international markets.
Educational Background
David Greenspan earned a Bachelor of Arts in Political Science from Binghamton University, where he studied from 2004 to 2008. This educational foundation has supported his leadership roles in digital product management across various financial services companies.