Dawn Reesman
About Dawn Reesman
Dawn Reesman is the Senior Director of Business and Operational Readiness at MassMutual, with extensive experience in education and organizational development.
Current Role at MassMutual
Dawn Reesman currently holds the position of Senior Director of Business and Operational Readiness at MassMutual. In this role, she has led the business and organizational readiness efforts for the new customer engagement center platform involving Genesys and ServiceNow. She manages a team of over 200 employees and oversees employee engagement strategies including action planning for the annual employee engagement survey, and conducting quarterly all-employee meetings. She also serves as the Acting Chief of Staff for the Head of Digital Customer Care & Advisor Services at MassMutual.
Previous Experience at Cooley Dickinson Hospital
From 2016 to 2021, Dawn Reesman served as the Director of Training & Organizational Development at Cooley Dickinson Hospital in Northampton, Massachusetts. During her five-year tenure, she focused on developmental initiatives tailored to the needs of the organization, ensuring effective training programs and organizational strategies to enhance employee performance and engagement.
Experience in Academia
Dawn Reesman has also made significant contributions to academia. In 2018, she worked as an Adjunct Professor for the MBA Program at the College of Our Lady of the Elms in Chicopee, MA. Her role involved delivering courses and mentoring graduate students, sharing her expertise and practical insights from her extensive professional background.
Educational Background
Dawn Reesman earned her Master of Education (M.Ed.) with a focus on Curriculum and Instruction from Tennessee State University, completing her studies in 2001. She also holds a Bachelor of Science (BS) degree in Human Development and Family Studies from the University of Illinois at Urbana-Champaign, which she achieved in 1996. Her educational background provides a strong foundation for her roles in both corporate and academic settings.