Denise Hall, MBA, Flmi, Almi
About Denise Hall, MBA, Flmi, Almi
Denise Hall, MBA, Flmi, Almi, is the Director of Business Operations at MassMutual in the Phoenix, Arizona area, with extensive experience in customer service and call center management.
Current Position at MassMutual
Denise Hall serves as the Director of Business Operations at MassMutual in the Phoenix, Arizona area. She is responsible for leading the strategic planning and execution of call center operations, focusing on enhancing People, Process, and Technology. Her role includes overseeing customer service escalations and collaborating with departmental staff and key customer contacts to ensure service issues are resolved efficiently. Denise also acts as a liaison with the Facilities Site Coordinator to manage space planning and event coordination for the Phoenix facility.
Past Experience at Matrix Absence Management
Denise Hall accumulated significant experience at Matrix Absence Management from 2016 to 2019. She held the position of Director, Integrated Claims, for two years, where she was responsible for overseeing the claims process. Prior to that, she served as Contact Center Manager for one year in the Phoenix, Arizona area, focusing on managing operations and ensuring high levels of customer service.
Career at Avēsis Incorporated
Denise Hall worked at Avēsis Incorporated as a Customer Service Manager from 2015 to 2016. During her seven-month tenure in the Phoenix, Arizona area, she managed customer service operations, striving to enhance the overall customer experience and satisfaction through effective team management and operational improvements.
Experience with The Capital Group Companies
Denise Hall has an extensive background with The Capital Group Companies, where she worked from 2004 to 2015. She held various roles, including Assistant Vice President/Senior Manager for seven years, Manager of Client Services for four months, Human Resources Recruiter Intern for one year, and Team Manager of Client Services for three years. Her responsibilities spanned managing client services and recruitment, aiming to improve service delivery and organizational efficiency.
Educational Background
Denise Hall holds an MBA in Management from Western International University and a Bachelor of Science degree in Business Management from the University of Phoenix. Her educational background has equipped her with a strong foundation in business principles, essential for her leadership roles in various organizations.