Dominic Serra
About Dominic Serra
Dominic Serra is a Business Analyst at MassMutual with over a decade of experience in the insurance industry and a background in entrepreneurship.
Current Role at MassMutual
Dominic Serra is currently working as a Business Analyst at MassMutual. His role involves analyzing and interpreting data to inform business decisions and strategies. He utilizes his extensive experience in customer service and tech specialties to provide insights that assist the organization in optimizing its operations and achieving its business goals.
Professional Journey at MassMutual
Dominic Serra has a long-standing association with MassMutual, starting his career there as a Customer Service Representative from 2015 to 2017 in the Springfield, Massachusetts Area. He then moved on to become a Policyholder Tech Specialist, a role he held from 2017 to 2021. This background has given him comprehensive insight into customer needs and technical support, laying a strong foundation for his current position as a Business Analyst.
Entrepreneurial Ventures
Before dedicating his career to the insurance industry, Dominic Serra showcased his entrepreneurial skills by managing and owning Lucky's Pub for 10 months from 2013 to 2014 in Springfield, Massachusetts. Prior to that, he owned and operated Tent Rental Services for 8 years, from 2007 to 2015. These roles provided him with valuable managerial experience and a robust understanding of business operations.
Educational Background
Dominic Serra studied at the University of Massachusetts, Amherst, where he earned a Bachelor's degree in Resource Economics from 2011 to 2015. His educational journey began at Agawam High School, where he attended from 2007 to 2011. His academic background in resource economics has equipped him with analytical skills that are instrumental in his role as a Business Analyst.