Dustin Freeman
About Dustin Freeman
Dustin Freeman is the Enrollment Technology Relationship Manager at MassMutual with extensive experience in data integration, partner relationship management, and leading technical teams.
Current Role at MassMutual
Dustin Freeman is currently serving as the Enrollment Technology Relationship Manager at MassMutual. In this role, he leads enrollment technology business development efforts. Freeman is responsible for understanding and presenting the company's value proposition, selecting, vetting, and overseeing the onboarding processes of new enrollment technology partners. He also manages overall partnership goals and strives to maximize the profitability of technology partnerships.
Professional Experience at Benefitfocus
Dustin Freeman has accumulated extensive experience during his tenure at Benefitfocus. He held multiple positions, including Senior Manager of Data Services from 2016 to 2018, Manager of Benefitstore from 2013 to 2016, and Integration Analyst for Benefitstore from 2012 to 2013. He also served as an Implementation Consultant for eExchange from 2010 to 2012. His roles at Benefitfocus had him based in the Charleston, South Carolina area, where he developed his expertise in data services, benefit store operations, integration analysis, and implementation consulting.
Work at Blue Cross Blue Shield of Florida
Before joining Benefitfocus, Dustin Freeman worked at Blue Cross Blue Shield of Florida, where he gained valuable experience in service and process improvement. From 2002 to 2003, he served as Service Advocate III, followed by a 4-year tenure as Personal Service Representative from 2003 to 2007. He then took on the role of Process Improvement Analyst from 2007 until 2009 in the Jacksonville, Florida area. These roles provided him with foundational skills in service advocacy and process improvement analysis.
Education and Technical Expertise
Dustin Freeman studied Business Management at Jacksonville University and achieved a BBA. He has extensive experience in inbound and outbound data integration and is familiar with multiple file formats, API/Web Services, and SSO integration methods. Freeman is also well-versed in partner relationship management and has a proven ability to demonstrate software products to both technical and non-technical audiences. His technical skills include proficiency in tools like JIRA, Confluence, Salesforce, SQL, and the Microsoft Office suite, and he is comfortable working in both Mac and PC environments.
Management and Strategy Skills
Freeman has demonstrated strong management and strategy skills throughout his career. He has led large international teams as well as smaller technical teams, excelling in project management, strategy development, and data-driven decision making. His roles have required him to manage projects and teams to achieve objectives efficiently and effectively, showcasing his abilities in leadership and strategic planning.